Sometimes clients need some one-to-one support, to help them reflect on what they’ve acheived and what they’d still like to do. One-to-one work is often a good solution when people are not yet sure what help they need, or which way to move forward. Or perhaps time is tight or they haven’t won their colleagues round to the need for outside intervention.

What coaching is like

LP said

From the beginning Penny made me feel very clear about the process we would be engaging in. And by the end, she’d helped me corral the multi-headed creature of an issue I wanted to address, look at it from all sides, find a way that I could rein it in and identify the actions needed to implement my solution. When you work with Penny you don’t just get the benefit of all the preparation she does, her professionalism and dedication, and her logical, analytical and enormous brain. Her ability to be fully in the moment and engaged with the issues I was voicing, and to respond in imaginative ways, was also really helpful to me in finding the way forward.

One-to-one facilitation training

Some of the one-to-one work has been with people who want to hone their facilitation skills. I have helped people experiment with approaches, design meetings to deliver particular objectives, and face their fears about facilitating a particular meeting. One experienced facilitator I worked with wanted to understand how to better bring her whole self to her work with groups, to enable her to be more spontaneous and flexible when a planned session didn’t seem to be helping. Another was a staff member in the tiny secretariat of a partnership of high-powered experts. She knew that she needed to assertively structure their forthcoming strategy workshop, but was afraid of not being listened to because of her youth and relatively junior position. We worked together to design the workshop, and then I coached her to help her prepare for situations she feared arising.


Making the path by walking.